Last updated: August 9, 2026
Solessa respects the privacy of its customers and ensures the proper handling of personal data. In this privacy policy, we explain what personal data we process, for what purposes it is used, and what rights you have.
Solessa's online store operates on the Shopify platform, and Solessa's main website operates on the WordPress platform.
1. Data Controller
Solessa
Business ID: 3638682-2
Finland
Email: info@solessa.fi
Solessa acts as the data controller for your personal data when we process it for our own purposes, such as order processing, customer service, and marketing.
2. What personal data do we process?
We process personal data based on how you use our website or online store.
These may include, for example:
Contact Information
- name
- email address
- phone number
- billing address
- delivery address
Order and Customer Information
- products you have ordered
- date and value of the order
- information related to delivery
- information related to returns and refunds
- customer service communication
Payment-related Information
Payments are processed through the payment services used in the online store. Solessa does not process or store the customer's full payment card details itself.
The online store uses Shopify Payments and its offered payment methods, such as payment cards, Shop Pay, Apple Pay, Google Pay, Klarna, and MobilePay.
Website Technical Data
When using the website and online store, technical data may be processed, such as information about the device used, browser, network connection, IP address, and website usage.
3. Where do we obtain personal data?
Personal data is primarily obtained directly from you, for example, when:
- you make a purchase in our online store
- you create a customer account
- you contact us
- you subscribe to Solessa's email communications
- you use our website or online store.
Some technical data may be collected automatically when using the website, for example, through cookies.
4. What do we use personal data for?
We use personal data for the following purposes:
Order processing and delivery
Personal data is used for receiving, processing, and paying for orders, arranging deliveries, and processing returns and refunds.
Customer Service
We use information to respond to inquiries and to help with questions related to products, orders, and deliveries, for example.
Developing the online store and website
We may use website usage data to develop the functionality, security, and user experience of the website and online store.
Solessa's main website uses Jetpack Stats for analytics. With it, we monitor, for example, page views, traffic sources, and visitors' geographic location at a general level.
Marketing
If you have given your consent to email marketing, we may send you information about, for example, new products, current offers, and Solessa news.
You can unsubscribe from marketing communications at any time via the unsubscribe link in the message.
5. Legal bases for processing personal data
We process personal data in accordance with applicable data protection legislation.
The legal basis for processing may be, for example:
- the performance of a contract with you, such as processing an online store purchase
- compliance with a legal obligation, such as processing data related to accounting
- legitimate interest, such as ensuring the security and operation of the online store
- consent, for example, for electronic direct marketing or certain cookies and similar technologies.
If the processing of personal data is based on consent, you can withdraw your consent at any time.
6. Cookies
Solessa's online store uses cookies and other similar technologies to enable the operation of the online store and for purposes of user experience, analytics, and marketing.
The online store uses a cookie banner, through which you can manage your cookie-related choices.
Cookies and similar technologies requiring consent are used for their purposes only with your consent.
You can change your cookie settings through the online store's Cookie preferences function.
7. Shopify and other service providers
Solessa's online store operates on the Shopify platform. Shopify processes personal data to enable the technical operation of the online store and provides, among other things, online store, payment, security, and analytics services.
Shopify may also process personal data for purposes related to its own services in accordance with Shopify's own terms and privacy policy.
Solessa uses Shopify Network Intelligence. Shopify may use the data processed through its service to develop Shopify's services, personalization, and advertising in accordance with Shopify's own terms and privacy policy.
Personal data may also be processed by other service providers when necessary to carry out payments, orders, deliveries, the technical operation of the online store, security, or customer service, for example.
8. Disclosure of personal data
We do not sell your personal data.
Personal data may be provided to service providers when necessary for the operation of the online store, processing orders, payments, deliveries, or other services described in this privacy policy.
Data may also be disclosed when required by law or when necessary to protect our rights or the rights of others.
9. Retention of personal data
We retain personal data only for as long as it is necessary for the purposes described in this privacy policy or to comply with legal obligations.
For example, data related to accounting and taxation is retained for the period required by law.
When personal data is no longer needed and there is no other basis for its retention, the data will be deleted or anonymized appropriately.
10. Protecting personal data
We ensure appropriate technical and organizational measures to protect personal data against unauthorized use, alteration, disclosure, destruction, or other unlawful processing.
The technical security of the online store is partly handled by Shopify.
However, no electronic data transfer or storage method is completely risk-free, and we cannot guarantee the absolute security of personal data.
11. Transfers of personal data outside the European Economic Area
Shopify and other service providers used in the operation of the online store may also process personal data outside the European Economic Area.
If personal data is transferred outside the European Economic Area, the transfers are carried out in accordance with applicable data protection legislation using appropriate safeguards and transfer mechanisms permitted by law.
12. Your rights
In certain situations, you have the right, in accordance with data protection legislation, to:
- receive information about the processing of your personal data
- request access to your personal data
- request the rectification of incorrect data
- request the erasure of your personal data
- request the restriction of the processing of your personal data
- object to certain processing of personal data
- request the transfer of your personal data from one system to another when the conditions for portability are met
- withdraw your consent when the processing is based on consent.
Not all rights can be exercised in all situations. For example, legislation may oblige us to retain certain data.
You can exercise your rights by contacting us:
We may, if necessary, request additional information to verify your identity before processing your request.
13. Email marketing
You can join Solessa's email list by providing your email address for marketing purposes.
Email marketing uses a double opt-in confirmation, where the email address owner confirms their subscription.
You can unsubscribe from receiving marketing messages at any time via the unsubscribe link in the email message.
Unsubscribing does not affect, for example, the sending of necessary messages related to an order.
14. Third-party websites
Our website may contain links to the websites of other companies or service providers.
Solessa is not responsible for the privacy practices of these external websites. We recommend that you review the privacy policy of the respective service provider before providing personal data.
15. Minors
Solessa's online store is not intended for children. We do not knowingly collect personal data from children without a basis in accordance with applicable law.
If you suspect that we have unduly received personal data from a minor, you can contact us at info@solessa.fi.
16. Complaints
If you are dissatisfied with how we process your personal data, you can first contact Solessa:
In addition, you have the right to lodge a complaint with the competent data protection authority if you believe that your personal data has been processed in violation of data protection legislation.
In Finland, the supervisory data protection authority is the Office of the Data Protection Ombudsman.
17. Changes to the privacy policy
We may update this privacy policy if the operation of the online store, the services we use, or legislation changes.
The updated version will be published on this page, and the update date at the beginning of the page will be changed to reflect the latest update.
18. Contact information
If you have any questions about the processing of your personal data, data protection, or wish to exercise your data protection rights, you can contact us:
Solessa
Business ID: 3638682-2
Finland
Email: info@solessa.fi