We want you to be satisfied with your purchase. If you are not satisfied with the product you ordered, you may return it in accordance with the following terms.
Right of Return
Consumers have a 14-day right of return for products purchased from an online store, in accordance with the Finnish Consumer Protection Act.
The right of return begins from the day you received your order.
Condition of the Returned Product
The returned product must be:
- unused
- in its original condition
- in its original packaging
- carefully packed for return.
If the product has been used more than is necessary to ascertain its characteristics and functionality, or if it has been damaged by the customer, we reserve the right to reduce the refunded amount accordingly to compensate for the diminished value of the product.
Return Costs
The customer is responsible for the shipping costs incurred by the return, unless the reason for the return is an incorrect or transit-damaged product.
We recommend using a trackable shipping method, as we are not responsible for the loss of a return shipment during transit.
Refunds
Once the return has been received and inspected, we will refund the product price to the original payment method as soon as possible, but no later than 14 days after receiving the return.
Any original shipping costs will not be refunded, unless it is a case of incorrect delivery or product.
Incorrect or Damaged Product
If the product you received is incorrect or damaged, please contact our customer service as soon as possible.
Please include in your message:
- order number
- a picture of the product
- a description of the defect.
Return Instructions
Please contact our customer service before sending the return. You will then receive more detailed return instructions and the return address.
Contact us:
📧 info@solessa.fi